Mashudu Kerslee Mulaudzi
I am IT Professional
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Mashudu Kerslee Mulaudzi
IT Professional
Detail-oriented and self-motivated IT professional with hands-on experience in remote and academic support environments. Skilled in troubleshooting hardware, software, operating systems (Windows & macOS), and networking issues.
Work Experience
Empowering Creativity through
Feb 2025 - Jun 2025
CEOS Technologies (Pty) Ltd
Senior IT Solutions & Software Engineer
Coordinated remote and on-site technical deployments for clients. Trained and supervised interns on process automation for support tasks.
Sept 2024 – Feb 2025
TrackTreads
IT Support / Customer Support Tier 1
Responded to user support tickets involving software, access, and network issues. Logged incidents using a ticketing system and provided status updates to users.
Feb 2024 – Oct 2024
Xmars
Sales Development Engineer (Automation)
Automated reporting processes for support and operations. Created tools to validate and track system data, enhancing IT reporting accuracy.
Feb 2020 – Jul 2020
Nelson Mandela University
Help Desk Technician
Supported IT queries from staff and students including system login, lab networks, and troubleshooting. Assisted with exam setup and provided technical assistance during assessments.
Jan 2018 – Jan 2019
McTech Solutions
Intern – QA & Software Development Trainer
Provided technical training and onboarding to junior staff. Assisted in creating guides and documentation for frequently encountered issues.
My Skills
Core competencies that drive my performance.
Systems & Support Tools
Windows OS99 %
macOS97 %
Microsoft 36590 %
Active Directory93 %
REST APIs91 %
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Incident and service request management96 %
Knowledge base contribution95 %
Committed to continuous improvement90 %
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Collaboration98 %
Time management95 %
Excellent writing and documentation skills96 %
Education
Empowering Creativity through
Diploma in Software Development
Nelson Mandela University
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Cum Laude
Higher Certificate in IT (User Support Services)
Nelson Mandela University
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Languages
Core competencies that drive my performance.
Skills
EnglishFluent %
AfrikaansFluent %
Contact Information
Email : [email protected]
Phone : 064 033 1356
LinkedIn : linkedin.com/in/mashudu-k-mulaudzi
Location : Cape Town, 7441, South Africa
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